Privacy Policy

Noiseless HQ is a public-facing service brand operated by VILLALOBOS ALLIANCE LLC, doing business as Noiseless where applicable. References to Noiseless HQ, we, us, or our mean the business operating this website, client tools, connected workflows, and service integrations.

Privacy and data requests can be sent to support@noiselesshq.com.

This policy covers noiselesshq.com, the guided project planner and estimator, project inquiry forms, public booking pages, public site chat, client portal features, authorized workspace tools, module activation, contract and payment workflows, and connected communication channels such as Facebook Messenger, Instagram messaging, WhatsApp, SMS and text messaging, email, Google Calendar, and AI-assisted service tools.

This policy is intended to explain the personal information and platform data processed by Noiseless HQ in connection with those services.

We may collect information you choose to provide through contact forms, project inquiries, account access, client portal features, uploads, contracts, payments, direct messages, calls, email, and support conversations.

This may include your name, email address, phone number, company, business address, project-planner answers and generated estimate range, project details, website or social profile, messages, files, billing details, signature details, payment status, account information, preferences, and support history.

If you contact Noiseless HQ through Facebook Messenger, Instagram, WhatsApp, or another connected Meta product, we may process message content and related platform data needed to receive, organize, and respond to that communication.

Depending on the channel and what Meta provides, this may include your platform user ID or business account ID, username or display name, profile picture URL, message text, attachments, reactions, referrals, postbacks, timestamps, read or delivery status, account/page IDs, webhook metadata, and conversation history.

We use this data to provide customer support, keep a reliable conversation history, route messages to authorized Noiseless HQ staff, link conversations to leads or clients, schedule follow-ups, prevent abuse, and maintain records needed to operate the service.

We do not sell Meta Platform Data. We do not use private message content for unrelated advertising, data brokerage, or building unrelated customer profiles. We process Meta-connected message data only for the business communication, support, workflow, security, audit, and platform-compliance purposes described in this policy.

This section applies to the Noiseless HQ SMS program. We may collect your mobile phone number, message content, delivery status, and records of when, where, and how you consented or opted out.

We use this information to provide customer care, respond to inquiries, send ARC onboarding and appointment confirmations and reminders, deliver account, service, and billing notices, and send product updates or offers only when you separately consent to marketing text messages.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Service providers acting on our behalf may process this information only as needed to operate and deliver the Noiseless HQ SMS program; they may not use it for their own marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You may also contact support@noiselesshq.com.

Consent to receive text messages from Noiseless HQ is not a condition of purchase. Consent is specific to Noiseless HQ and is not transferred to another business. When a subscribing business sends messages under its own name, that business must collect its own consent and its own privacy policy applies.

Some Noiseless HQ features run on behalf of the businesses that subscribe to them: website chats answered under the business's own name, public booking pages, and connected message channels. When you interact with one of those, your information belongs to your relationship with that business, and Noiseless HQ processes it so the business can respond, schedule, and follow up.

This may include your name, contact details, message content, chosen appointment times, and notes. Bookings may create an event on the business's own calendar, and conversations may be saved as a customer record (a lead) in that business's workspace.

If the business asks you to pay through the conversation, we store the amount, what it is for, and whether it was paid, linked to your conversation with that business. Card details are entered with the payment provider and are never stored by Noiseless HQ.

If a business's subscription lapses, its incoming messages and leads continue to be received and stored so nothing is lost, and they become available to the business again when it reactivates. For questions about how a specific business uses your information, contact that business; for how Noiseless HQ stores it, contact us.

When a business account, calendar, payment, signature, email, review, analytics, campaign, or messaging integration is connected, we may store configuration details needed to operate it, such as account IDs, calendar IDs, page IDs, business IDs, ad account IDs, location IDs, authentication tokens, technical response metadata, and error logs. For Google Calendar the stored details are the authorization and the identifiers of the events our own product created, so that an appointment can later be moved or cancelled. We do not store the contents of the events already on the calendar.

Access tokens and secrets are treated as confidential operational credentials and are not displayed publicly. They are used only to operate the requested integration, troubleshoot delivery, maintain security, and comply with platform requirements.

The website and service providers may collect basic technical information such as device type, browser, pages visited, referring pages, approximate location derived from IP address, cookies, session data, UTM parameters, ad click identifiers such as fbclid where present, webhook delivery records, and security logs.

We use this information for authentication, security, performance, analytics, attribution, fraud prevention, debugging, and operation of the website and connected workflows.

When configured on the public Noiseless HQ website, Google Analytics and Meta Pixel may receive page, device, cookie, and ad-attribution information under their own privacy terms. We do not send private customer message content to those public-site analytics tools.

When you submit a form on the public website, our server also sends Meta a conversion event so the campaign that brought you here can be measured. That event includes hashed (irreversible) versions of your email, phone, and name, an identifier derived from your email, the advertising cookies stored by your browser, your IP address, and your browser's user agent. Hashing prevents Meta from reading these values, and still allows Meta to match them to an existing profile. To stop it, write to support@noiselesshq.com with the subject line Privacy request.

Noiseless HQ's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. That policy is published at https://developers.google.com/terms/api-services-user-data-policy.

The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements. This covers the availability our product derives from a business calendar, which is derived data.

We use Google user data only to provide and improve the user-facing features that the business asked us to operate, and for no other purpose. This section governs Google user data and prevails over the rest of this policy: where any other part of it describes a broader purpose for handling, retaining, disclosing or transferring information — including but not limited to business records, auditing, documenting integrations, troubleshooting, platform compliance, analytics, attribution, advertising, or enforcing agreements — that purpose does not apply to data obtained through Google APIs.

When a business connects Google Calendar, we request a single permission: to see, create, change and delete calendar events. We use it only to read when the calendar is busy so the business can offer its open times, and to create, move and remove the events for appointments booked through Noiseless HQ. We never change or delete an event the business created itself: every event we move or remove is addressed by the identifier we saved when we created it.

To work out availability we ask Google only for the fields that decide whether an hour is taken: the start and end of each event, whether it was cancelled, whether it is marked as free, its identifier, and, for each guest, only whether that guest is the calendar owner and their response status — so that an event the owner declined does not count as busy. Titles, descriptions, locations, and the names and email addresses of guests of the events already on the calendar are never requested, never stored, and never sent to any AI service provider. Mia, the Noiseless HQ assistant, receives only the resulting open times. The one event title that does exist is the one we compose ourselves for an appointment booked here, from the business name and the name the customer gave us in that same conversation.

We do not use Google user data for targeted advertising, personalized, retargeted or interest-based advertising; we do not sell it; we do not transfer it to data brokers or information resellers; we do not use it to determine credit-worthiness or for lending purposes; and we do not use it to create databases. Google Workspace APIs are not used to develop, improve, or train non-personalized artificial intelligence or machine learning models, nor any generalized or standalone model. Our AI service provider processes requests through its paid business API, does not train its models on that traffic, and we have not enrolled in any program that would allow it to.

Human access to Google user data is limited to what you explicitly ask us to do, what is needed for security purposes such as investigating abuse, what applicable law requires, and data that has been aggregated and de-identified. You can withdraw the permission at any time from your Google account, and you can ask us to disconnect the integration and delete the stored credentials by writing to support@noiselesshq.com with the subject line Privacy request.

We use information to respond to inquiries, understand project needs, prepare proposals, provide services, operate connected workflows and the client portal, process payments, prepare contracts, deliver notices, schedule calendar follow-ups, improve workflows, protect accounts, communicate updates, and maintain reasonable business records.

We may also use information to test, secure, audit, and document integrations with services such as Meta, WhatsApp, AI service providers, payment and signature providers, secure data storage providers, hosting providers, and email providers. Data obtained through Google APIs is not used to test, secure, audit or document integrations: its use is limited to what the section on Google user data and Limited Use describes above.

Noiseless HQ uses one AI service provider, OpenAI, through its business API, to help authorized staff draft replies, summarize conversation context, classify requests, prepare support notes, generate guidance, or improve service workflows. There is no other AI provider, and no aggregator, gateway or model hub sits between us and it.

Some connected message channels may use Mia, the Noiseless HQ assistant, to prepare or send AI-assisted replies according to the subscribing business's channel settings and platform rules. When automated replies are enabled, a reply may be sent without prior human review; authorized team members can monitor, pause, resume, correct, or take over conversations.

AI-assisted output is intended to support service and support workflows. It is not a guarantee of accuracy and is not legal, financial, tax, medical, or professional advice. Noiseless HQ does not sell message content or use customer conversations to build unrelated AI products.

Client portal data may include project updates, files, invoices, messages, requests, account details, module activation status, care plan settings, billing records, usage summaries, contract records, signature events, and payment status.

Access is intended to be limited to authenticated users, authorized client contacts, authorized Noiseless HQ team members, and service providers needed to operate the requested service.

We do not sell personal information. We may share information with service providers that help operate the website, host data, store conversation and workspace records, process payments, prepare signatures, deliver email, manage calendar events, provide AI-assisted service tools, provide analytics, or support security.

Service providers may include messaging platforms, calendar providers, AI service providers, payment and signature providers, hosting and data storage providers, email providers, analytics providers, domain providers, and project management tools. These providers process information according to their own terms, privacy practices, and our configuration of the services. We do not authorize service providers to use Meta Platform Data for unrelated advertising, data brokerage, or unrelated profiling.

We may disclose information when required by law, to protect rights and safety, to investigate abuse, to enforce agreements, or in connection with a business transfer. Google user data is narrower: we transfer it only with the user's consent, when necessary for security purposes such as investigating abuse, when required by applicable law, or as part of a merger, acquisition or sale of assets with notice to the user.

This website may use cookies or similar technologies for authentication, security, performance, preferences, analytics, attribution, and basic website functionality.

You can control cookies through your browser settings, but some features may not work correctly without them.

We keep information for as long as reasonably needed to respond to inquiries, provide services, maintain workspace and portal records, process contracts and payments, comply with legal obligations, resolve disputes, protect security, and enforce agreements.

Webhook payloads, logs, and integration metadata may be retained to troubleshoot delivery, prove platform compliance, prevent abuse, and maintain business records. We may delete, de-identify, or anonymize information when it is no longer needed. None of the retention purposes in this section applies to Google user data, which is kept only for as long as the feature the business authorized needs it. A business can withdraw the permission at any time from its own Google account, and we delete the stored authorization and the stored event identifiers when the business asks us to disconnect the integration by writing to support@noiselesshq.com with the subject line Privacy request.

We aim to use reasonable technical and organizational safeguards for project, account, workspace, integration, and payment information, including access controls, reputable hosting providers, encrypted transport where available, secure operational practices, and limited access to credentials.

No internet-based system can be guaranteed to be perfectly secure.

Depending on where you live and the law that applies, you may ask us to confirm whether we process your personal data; request access, correction, deletion, or a portable copy; and opt out of targeted advertising, the sale of personal data, or qualifying profiling. You may also opt out of non-essential marketing communication. We will not discriminate against you for exercising an applicable privacy right.

We do not sell personal information for money. Some laws may define certain analytics or advertising disclosures more broadly than a monetary sale, so you may still submit an opt-out request.

Send a request to support@noiselesshq.com with the subject line Privacy request. Describe the right you want to exercise and provide enough information for us to locate and authenticate the relevant records. Data deletion instructions are linked at the bottom of this page.

Where applicable law sets a deadline, we will respond without undue delay and no later than 45 days after receiving an authenticated request. We may extend that period once by up to 45 additional days when reasonably necessary, after notifying you within the first period and explaining the reason. We may retain limited information when required for legal, payment, security, accounting, dispute, or platform-compliance reasons.

If we decline a request, we will explain the decision and how to appeal. To appeal, reply to the decision or email support@noiselesshq.com with the subject line Privacy appeal. If an appeal is denied, eligible Texas consumers may submit a privacy complaint to the Texas Attorney General.

If a data security incident affects information that requires notice, we will work to provide notices required by applicable law.

Texas law may require notice to affected people and, in some cases, reporting to the Texas Attorney General.

This website and the connected business tools are intended for business users and are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

The website may include links, embedded tools, social messaging channels, payment pages, signature pages, or interactive project previews.

External websites and third-party services are governed by their own privacy practices.

We may update this policy as the website, services, tools, integrations, or legal requirements change.

The updated version will be posted on this page with a revised date.

For privacy questions, data access requests, or data deletion requests, email Noiseless HQ at support@noiselesshq.com.