Privacy Policy

Noiseless HQ is a public-facing service brand operated by VILLALOBOS ALLIANCE LLC, doing business as Noiseless where applicable. References to Noiseless HQ, we, us, or our mean the business operating this website, client tools, connected workflows, and service integrations.

Privacy and data requests can be sent to support@noiselesshq.com or through the website contact form.

This policy covers noiselesshq.com, project inquiry forms, public site chat, client portal features, authorized workspace tools, module activation, contract and payment workflows, and connected communication channels such as Facebook Messenger, Instagram messaging, WhatsApp, email, Google Calendar, and AI-assisted service tools.

This policy is intended to explain the personal information and platform data processed by Noiseless HQ in connection with those services.

We may collect information you choose to provide through contact forms, project inquiries, account access, client portal features, uploads, contracts, payments, direct messages, calls, email, and support conversations.

This may include your name, email address, phone number, company, business address, project details, website or social profile, messages, files, billing details, signature details, payment status, account information, preferences, and support history.

If you contact Noiseless HQ through Facebook Messenger, Instagram, WhatsApp, or another connected Meta product, we may process message content and related platform data needed to receive, organize, and respond to that communication.

Depending on the channel and what Meta provides, this may include your platform user ID or business account ID, username or display name, profile picture URL, message text, attachments, reactions, referrals, postbacks, timestamps, read or delivery status, account/page IDs, webhook metadata, and conversation history.

We use this data to provide customer support, keep a reliable conversation history, route messages to authorized Noiseless HQ staff, link conversations to leads or clients, schedule follow-ups, prevent abuse, and maintain records needed to operate the service.

We do not sell Meta Platform Data. We do not use private message content for unrelated advertising, data brokerage, or building unrelated customer profiles. We process Meta-connected message data only for the business communication, support, workflow, security, audit, and platform-compliance purposes described in this policy.

Some Noiseless HQ features run on behalf of the businesses that subscribe to them: website chats answered under the business's own name, public booking pages, and connected message channels. When you interact with one of those, your information belongs to your relationship with that business, and Noiseless HQ processes it so the business can respond, schedule, and follow up.

This may include your name, contact details, message content, chosen appointment times, and notes. Bookings may create an event on the business's own calendar, and conversations may be saved as a customer record (a lead) in that business's workspace.

If a business's subscription lapses, its incoming messages and leads continue to be received and stored so nothing is lost, and they become available to the business again when it reactivates. For questions about how a specific business uses your information, contact that business; for how Noiseless HQ stores it, contact us.

When a business account, calendar, payment, signature, email, review, analytics, campaign, or messaging integration is connected, we may store configuration details needed to operate it, such as account IDs, calendar IDs, page IDs, business IDs, ad account IDs, location IDs, authentication tokens, event records, technical response metadata, and error logs.

Access tokens and secrets are treated as confidential operational credentials and are not displayed publicly. They are used only to operate the requested integration, troubleshoot delivery, maintain security, and comply with platform requirements.

The website and service providers may collect basic technical information such as device type, browser, pages visited, referring pages, approximate location derived from IP address, cookies, session data, UTM parameters, ad click identifiers such as fbclid where present, webhook delivery records, and security logs.

We use this information for authentication, security, performance, analytics, attribution, fraud prevention, debugging, and operation of the website and connected workflows.

We use information to respond to inquiries, understand project needs, prepare proposals, provide services, operate connected workflows and the client portal, process payments, prepare contracts, deliver notices, schedule calendar follow-ups, improve workflows, protect accounts, communicate updates, and maintain reasonable business records.

We may also use information to test, secure, audit, and document integrations with services such as Meta, WhatsApp, Google Calendar, AI service providers, payment and signature providers, secure data storage providers, hosting providers, and email providers.

Noiseless HQ may use AI service providers, including OpenAI, to help authorized staff draft replies, summarize conversation context, classify requests, prepare support notes, generate guidance, or improve service workflows.

Some connected message channels may use Mia, the Noiseless HQ assistant, to prepare or send AI-assisted replies according to the channel settings and platform rules. Human staff may review, pause, resume, correct, or take over conversations.

AI-assisted output is intended to support service and support workflows. It is not a guarantee of accuracy and is not legal, financial, tax, medical, or professional advice. Noiseless HQ does not sell message content or use customer conversations to build unrelated AI products.

Client portal data may include project updates, files, invoices, messages, requests, account details, module activation status, care plan settings, billing records, usage summaries, contract records, signature events, and payment status.

Access is intended to be limited to authenticated users, authorized client contacts, authorized Noiseless HQ team members, and service providers needed to operate the requested service.

We do not sell personal information. We may share information with service providers that help operate the website, host data, store conversation and workspace records, process payments, prepare signatures, deliver email, manage calendar events, provide AI-assisted service tools, provide analytics, or support security.

Service providers may include messaging platforms, calendar providers, AI service providers, payment and signature providers, hosting and data storage providers, email providers, analytics providers, domain providers, and project management tools. These providers process information according to their own terms, privacy practices, and our configuration of the services. We do not authorize service providers to use Meta Platform Data for unrelated advertising, data brokerage, or unrelated profiling.

We may disclose information when required by law, to protect rights and safety, to investigate abuse, to enforce agreements, or in connection with a business transfer.

This website may use cookies or similar technologies for authentication, security, performance, preferences, analytics, attribution, and basic website functionality.

You can control cookies through your browser settings, but some features may not work correctly without them.

We keep information for as long as reasonably needed to respond to inquiries, provide services, maintain workspace and portal records, process contracts and payments, comply with legal obligations, resolve disputes, protect security, and enforce agreements.

Webhook payloads, logs, and integration metadata may be retained to troubleshoot delivery, prove platform compliance, prevent abuse, and maintain business records. We may delete, de-identify, or anonymize information when it is no longer needed.

We aim to use reasonable technical and organizational safeguards for project, account, workspace, integration, and payment information, including access controls, reputable hosting providers, encrypted transport where available, secure operational practices, and limited access to credentials.

No internet-based system can be guaranteed to be perfectly secure.

You may contact Noiseless HQ to ask about information you submitted, request corrections, request deletion where reasonable and legally permitted, or opt out of non-essential marketing communication.

Data deletion instructions are available at https://noiselesshq.com/data-deletion. Requests can also be sent to support@noiselesshq.com. We may need to verify the request and may retain limited information when required for legal, payment, security, accounting, dispute, or platform compliance reasons.

If a data security incident affects information that requires notice, we will work to provide notices required by applicable law.

Texas law may require notice to affected people and, in some cases, reporting to the Texas Attorney General.

This website and the connected business tools are intended for business users and are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

The website may include links, embedded tools, social messaging channels, payment pages, signature pages, or interactive project previews.

External websites and third-party services are governed by their own privacy practices.

We may update this policy as the website, services, tools, integrations, or legal requirements change.

The updated version will be posted on this page with a revised date.

For privacy questions, data access requests, or data deletion requests, contact Noiseless HQ through the website contact form or by email at support@noiselesshq.com.