What owners ask before trusting Mia with their customers.
ARC stands for Answer, Reserve, Charge, and Mia does the talking. When a customer writes “anything open Saturday?” she offers only the times you actually have free, sends the deposit link, and the appointment goes on your calendar. Channels, the calendar, and charging are modules with a fixed monthly price, and you choose only the ones you need.
ServicesFor businesses that run on appointments, like med spas, beauty salons, barbershops, and cleaning services. It isn't built for restaurants, or for businesses bound by HIPAA health-privacy rules, like dental offices and medical clinics.
No. Prices come from your service list, and times from your calendar. If a service has no price, Mia doesn't make one up: she passes it to your team.
Mia answers any time, including days you're closed. From 9:00 PM to 8:00 AM, she doesn't send reminders or follow-ups, and team alerts by WhatsApp or text wait until morning unless it's urgent, like an appointment in the next 12 hours. Each business can set its own quiet hours.
Spanish or English, whichever they write in. If they write in Spanish, she answers in Spanish; an “ok” doesn't change the conversation's language.
She passes it to your team: she flags the chat and alerts each team member on the first active channel that works (WhatsApp, then SMS, then email).
Yes. When you or someone on your team replies in a chat, Mia stops answering there for one hour. You can also pause her in a chat until you turn her back on.
Mia understands voice notes. When someone sends a photo or a file, she replies:
Just got it, thank you. I sent it to the team, and they'll be the ones to reply.
No. She only says what your business wrote. Anything else, like risks, results, or recovery, goes to your team.
WhatsApp, Instagram, Messenger, and SMS, each with its own module. SMS starts once the carriers approve your registration. Mia's website chat comes with a website we build for you, quoted separately.
ServicesIf your account allows it, yes: you keep replying from the WhatsApp Business app on your phone, and those chats show up in ARC too, except group chats. The biggest changes: broadcast lists stop working, and your linked devices are unlinked; you see the full list before you connect it. If your account doesn't allow it, you set up a new WhatsApp number for ARC, and the one on your phone stays as it is.
No. WhatsApp doesn't deliver campaigns to US numbers. Text campaigns do, but they need their own permission.
They stop getting campaigns. If they texted STOP, none of your texts reach them anymore, not even Mia's. Only they can undo it. If they've already bought from you, they stay in Customers.
Yes. ARC uses your business's Google Calendar: it sees when you're busy so it can offer your open times, and it only creates, moves, or removes the appointments booked through ARC. Booking only works with Google Calendar. If you don't use it yet, you set it up with a Google account and connect it from your portal.
PrivacyMia sends a payment link inside the conversation, and ARC records the payment automatically. The money goes straight to your business's Stripe account; Stripe's processing fees are theirs to charge, not ours. It's the “Charge in the conversation” module, and it isn't part of the bundle.
The time is held for 1 hour (each business sets how long). Before it runs out, they get a reminder; if they still don't pay, the time is released and Mia offers to find another one.
Yes: to your customer, 24 hours before and 1 hour before; to your team, 1 hour before. None go out from 9:00 PM to 8:00 AM.
Yes. The package starts once it's paid, and it can be paid in installments, each one due at a specific session. When you mark a customer as “Showed up” and they have no other session booked, Mia holds the next one for them and offers it, without treating it as confirmed.
Each channel with Mia is a module with a fixed monthly price, and there's no per-conversation charge from us.
| Module | Per month |
|---|---|
| WhatsApp Business + Mia | $89.99 |
| Messenger + Mia | $44.99 |
| Instagram + Mia | $44.99 |
| SMS + MiaPlus Twilio's cost, with no markup, on a separate invoice. | $89.99 |
| Calendar + Mia | $59.99 |
| Google reviews over WhatsAppNeeds WhatsApp: that's where the review is requested. | $29.99 |
| Charge in the conversationNeeds at least one channel: the link goes inside the conversation. | $29.99 |
| Channels + Calendar bundleWhatsApp Business + Mia, Instagram + Mia, Messenger + Mia, and Calendar + Mia. The annual plan includes Google reviews over WhatsApp at no charge. | $209.99or $2,099.90 a year |
Yes, one per business, and it comes with the first subscription you choose: 3 days for a single monthly module, 7 for the monthly bundle, and 14 for the annual bundle. Anything you add later doesn't come with another. You'll need a card, and we'll email you before your free days end.
SMS + Mia has no free trial: registration and the new number's monthly fee are paid upfront, and billing for the subscription starts 7 days after your test text is delivered.
TermsHere's how the Terms of Service put it:
“Meta and WhatsApp traffic is paid from the business's own provider account. For SMS + Mia, carrier registration, the phone number, and message traffic are itemized separately and billed through Noiseless at Twilio's actual cost, with no markup.”
Yes, and you cancel it yourself from Modules, no call needed. The bundle is cancelled as a whole, not channel by channel. Here's how the Terms of Service put it:
“Cancelling a subscription stops the renewal, not the service: the module stays active until the end of the period already paid for, and the money for that period is not returned.”
We use messages to serve your customers, and our AI provider doesn't train its models on them. We do not sell personal information.
PrivacyFrom the “Data Deletion” page, or by contacting us.
Data DeletionYou sign up, pick your modules, and connect them from your portal. As for the setup session, it is included and starts when your free days end. It is 30 minutes to an hour, once per business: we sit down with you to connect what you bought and show you how to run it.
Start freeYou'll get Mia, the same one who'd answer your customers.
Mia
Ask me anything about ARC: how it answers, books and charges for a business like yours.